FAQS FAQS
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What is a portal?

A portal is a gateway that allows you to access several resources like myElearning, email and CHOL (that usually require that you sign in to each separately) by only signing in once.

 

What resources can you access via the portal?

You can access myCaveHill eLearning, myCaveHill Mail, CHOL - (Grades, Timetables, Financials) as well as  Library Resources (Databases, eJournals).

You also get updates on campus news, announcements and events.

There is a document library, currently still in development, with Student Resources - e.g. IT Library, important Student Affairs forms.

 

What is a "portlet"?

The pieces or parts of a portal page, such as the news feed, the current weather, or the Web search tool, are referred to by several different terms: portlets, services, channels, tools, etc.
 

 

How do I login to the portal?

To login to the portal, you need to have a username and password. These are the same username and password that you use to access the campus network or your myElearning account.

 

What is my username?

Your username is your student ID number

 

What do I do if I forget my password?

You can reset your password through the Cave Hill Password Management (CHPM) website. Go to https://ssrpm.cavehill.uwi.edu and click the “Reset Password” button.

NOTE: In order for you to use the Cave Hill Password Management website, you must first enrol into this service. You can enrol either on the web at https://ssrpm.cavehill.uwi.edu or on any computer in the Micro Labs on campus.

 

Does my password expire?

Yes it does. It is valid for 90 days and must be changed before the expiration date. Once you are logged into the computers in the lab, you will be notified at least 12 days before your password expires.

 

Can I access the portal from off campus?

Yes. The portal can be accessed from anywhere off campus. All that is needed is an internet connection.

 

Why do I receive a message about secure and non-secure items when I use the Portal? What should I do?

Click to acknowledge the message. Some of our portlets pull in information from external sites (RSS feeds / Top Stories, Facebook, video etc.) and this information is not encrypted. That's what generates the warning.