FAQs - Frequently Asked Questions

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1. Who can use the MyCaveHill Mail service?
   All registered undergraduate and graduate students can use this service. The service will remain available as long as you are a student.
2. How do I change my password?
   The e-mail service is hosted by Microsoft. When you first use your e-mail account you will be prompted to set your own password. Subsequent password changes are done through the application provided by Microsoft. This is done by

   1. Go to https://support.live.com.
   2. Sign into your account using your student e-mail login information.
   3. Click Account Summary in the upper-left corner of the page.
   4. In the Common tasks section on the right side of the page, click Change Your Password.
   5. Verify that the e-mail address in the Windows Live ID field is correct, and then type your old password in the Old Password box.
   6. Enter and confirm a new password.
3. How big is my mailbox?
   Your mailbox has 10G of space.
4. What is the maximum size of e-mail I can send and receive?
   The maximum message size is 20MB including attachments
5. Where can I access MyCaveHill Mail?
   You can access MyCaveHill Mail from any computer with an internet connection.
6. Do I require any software for MyCaveHill Mail?
   No. MyCaveHill Mail is completely web-based.
7. Do I need to use a Windows PC or Microsoft Internet Explorer?
   No. Your MyCaveHill Mail can be accessed from Windows, Mac, or Linux using Internet Explorer or Firefox. Safari and other browsers are also supported. Note that some of the options available are accessible only if you're using Internet Explorer 7. For example, you will not be update your account information.
   For users of FireFox 3.0, the use of the IE Tab will make navigation easier.
8. Why do I get a message saying that I cannot logon?
   There are several reasons why this may happen.

   1. The most common error occurs when you try to sign in but have already signed into another service like Windows Live Messenger or Hotmail using a different Windows Live ID account. To fix this error, sign out of the application and try accessing your MyCaveHill mail again.
   
   
   2. You enter the wrong Windows Live ID. Use the full domain name example john.doe@mycavehill.uwi.edu when you logon to your account.
9. What happens if I accidentally delete a message?
   Items you delete are initially sent to the Deleted Items folder. Go to this folder and drag the message back into your inbox.
   If you have emptied your Deleted Items folder by mistake, you can go to Options > Troubleshooting and recover the items from there for up to 30 days after you emptied the folder.
10. Can I redirect my e-mail from another account?
    Using Internet Explorer 6 and above, it is possible to redirect e-mail from another account (e.g. Gmail, Yahoo!, CaribSurf) into your MyCaveHill mail account.
    To set up a redirection, login to MyCaveHill Mail and click Options > Profile > Addresses. Under E-mail Subscriptions, click New and enter the details as given by your mail provider. You should see the support pages on their websites for the correct information as you may have to enable POP or IMAP settings.

    Note that any replies you send from within MyCaveHill Mail will appear as coming from your MyCaveHill Mail account, rather than your alternative e-mail account.

11. Can I forward email from MyCaveHill Mail account to another email address?
    Yes, this can be done by following the steps below:

    1. Sign in to your student e-mail account
    2. Click Options(top menu)
    3. Click “Organize”(left side menu)
    4. Click “Inbox Rules”
    5. Click “New Rule”
    6. Click “Create a new rule for arriving messages”
    7. When the Rule Description window opens, click “Forward or redirect…”
    8. Check “Forward the message to people or distribution lists”
    9. Click “people or distribution lists”
    10. Enter the e-mail address you want to forward your student e-mail to:
    11. Click “OK”
    12. Click “Save”
    13. Click “OK”

    Your student e-mail is now forwarded to your chosen e-mail address.
12. Can I filter my incoming messages?
    Yes. Go to Options > Organize and set up Inbox rules to filter your messages
13. How can I send e-mail to other students if I do not know their email addresses?
    Click on the Address book icon at the top right of the screen to access the Global Address List. You can search for the names of the students.
14. Is my e-mail protected against viruses and spam?
    Yes. Your email is hosted on Microsoft's secured servers. All e-mail to and from MyCaveHill Mail is scanned for viruses and security threats. Infected messages will not be sent. Junk mail filters are also in place which will identify any junk e-mail as Spam.
15. What can I use the Calendar for?
    You can use the Calendar to arrange your academic and social meetings. You can also create meeting requests and invite other students which may be useful for group projects.

 

 

 

 

 

 

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